Troubleshooting Guide

This guide helps you resolve common issues you might encounter while using Pantheon Vista App. If you can't find a solution to your problem, please contact support at hamzasaleembusiness@gmail.com.

Authentication Issues

Can't Log In

1. Invalid Credentials

   • Double-check your email address
   • Ensure caps lock is off
   • Try resetting your password
   • Clear browser cache and cookies

2. Mobile PIN Not Working

   • Verify you're using the correct PIN
   • Reset PIN through Quick Actions in web app
   • Check internet connectivity

3. Session Expired

   • Log in again
   • Ensure your device time is correct
   • Clear browser cache

Performance Issues

Slow Loading

1. Web Application

   • Clear browser cache
   • Check internet connection speed
   • Close unnecessary browser tabs
   • Try a different browser
   • Disable browser extensions temporarily

2. Mobile App

   • Clear app cache
   • Check internet connection
   • Close background apps
   • Ensure sufficient storage space
   • Update the app to latest version

Data Sync Problems

1. Mobile-Web Sync

   • Check internet connectivity
   • Clear app cache
   • Log out and log back in
   • Check for app updates

2. Real-time Updates

   • Refresh the page
   • Check internet connection
   • Clear browser cache

Feature-Specific Issues

Lead Management

1. Can't Create Leads

   • Verify required fields
   • Check your permissions
   • Clear form and try again
   • Ensure stable internet connection

2. Lead Status Not Updating

   • Refresh the page
   • Check edit permissions
   • Clear browser cache
   • Try updating from mobile app

Document Management

1. Upload Failed

   • Check file size
   • Verify supported file types
   • Check internet connection
   • Ensure sufficient storage space

2. Can't Access Documents

   • Check file permissions
   • Verify internet connection
   • Clear cache
   • Try downloading again

UI/Navigation Issues

Menu Problems

1. Missing Menu Items

   • Check your role permissions
   • Reset menu preferences
   • Clear browser cache
   • Contact administrator

2. Custom Layout Issues

   • Reset to default layout
   • Clear saved preferences
   • Log out and back in
   • Update browser

Display Problems

1. Visual Glitches

   • Refresh the page
   • Clear browser cache
   • Try different browser
   • Update your browser
   • Check zoom settings

2. Mobile App Display

   • Force stop and restart app
   • Clear app cache
   • Check display settings
   • Update the app

Common Error Messages

"Something went wrong"

• Refresh the page
• Clear cache
• Check internet connection
• Try again in a few minutes
• Contact support if persistent

"Unauthorized Access"

• Check login status
• Verify permissions
• Clear cache and cookies
• Contact administrator

"Network Error"

• Check internet connection
• Try on different network
• Clear browser cache
• Disable VPN if using
• Try mobile data instead of WiFi

Best Practices for Prevention

Regular Maintenance

• Clear cache weekly
• Update mobile app regularly
• Keep browser updated
• Check notification settings
• Review permissions periodically

Data Management

• Regular data backups
• Clear unnecessary files
• Maintain good internet connection
• Keep sufficient storage space
• Regular sync checks

Quick Fixes Checklist

✅ First Steps for Any Issue

1. Check internet connection
2. Clear cache/cookies
3. Refresh the page
4. Log out and back in
5. Try a different browser
6. Update app/browser
7. Contact support if issue persists

Getting Help

Support Channels

• Email: hamzasaleembusiness@gmail.com
• In-app support
• Documentation
• System administrator

Information to Include in Support Requests

1. Issue description
2. Steps to reproduce
3. Screenshots if applicable
4. Error messages
5. Device/browser details
6. Time of occurrence

Related Resources

• Mobile Access
• Menu Settings
• Features
• Getting Started

Note: If you encounter an issue not covered in this guide or need additional assistance, please contact support with detailed information about your problem.